Canonical: https://molo17.com/support/ Markdown mirror: https://molo17.com/support/index.md Title: Support · Gluesync · MOLO17 Description: Gluesync enterprise support: 24/7 support portal, incident SLAs, and how customers rate the service. Open a request at support.molo17.com. Support # Enterprise support for Gluesync Customers open and follow requests on the Gluesync support portal. The portal is available around the clock; engineers respond against the SLA in your agreement. [Open the support portal](https://support.molo17.com) [Read the support guide](https://docs.molo17.com/gluesync/latest/introduction/enterprise-support.html) The portal ## Where requests actually live ### support.molo17.com The same destination as the button above. This page explains the service; the portal is where you sign in and open a request. ### 24/7 access The portal does not close. Response times follow your SLA, not a shared inbox. ### Your own login Personal credentials. You can self-register. For a whole team, send the address list to sales and each person gets a login. Incident SLA ## Enterprise commitments by priority These times apply when you open an incident. Resolution time is a target for restoring service, not a promise that a code fix ships in that window. | Priority | Meaning | Response | Resolution target | | --- | --- | --- | --- | | P1 — Critical | Service down or completely unusable | Within 4 hours | Within 8 hours | | P2 — High | Service severely impaired | Within 8 hours | Not strictly defined | | P3 — Medium | Service partially impaired | Within 3 business days | Not strictly defined | Version lifecycle (End of Fix and End of Support), ticket types, and how to send logs are in the [enterprise support guide](https://docs.molo17.com/gluesync/latest/introduction/enterprise-support.html). Customer ratings ## How closed requests are rated After a request on the support portal is closed, the customer can leave a satisfaction score from 1 to 5 stars. Figures below are every scored request as of 3 October 2026. 4.9 / 5 135 customer ratings - 5 128 - 4 5 - 3 2 - 2 0 - 1 0 ## Open a request Sign in at the support portal. New to Gluesync and not yet a customer? Talk to the team first. [Go to support.molo17.com](https://support.molo17.com) [Contact MOLO17](/contacts/)