support.molo17.com
The same destination as the button above. This page explains the service; the portal is where you sign in and open a request.
Support
Enterprise support for Gluesync
Customers open and follow requests on the Gluesync support portal. The portal is available around the clock; engineers respond against the SLA in your agreement.
The portal
Where requests actually live
24/7 access
The portal does not close. Response times follow your SLA, not a shared inbox.
Your own login
Personal credentials. You can self-register. For a whole team, send the address list to sales and each person gets a login.
Incident SLA
Enterprise commitments by priority
These times apply when you open an incident. Resolution time is a target for restoring service, not a promise that a code fix ships in that window.
| Priority | Meaning | Response | Resolution target |
|---|---|---|---|
| P1 — Critical | Service down or completely unusable | Within 4 hours | Within 8 hours |
| P2 — High | Service severely impaired | Within 8 hours | Not strictly defined |
| P3 — Medium | Service partially impaired | Within 3 business days | Not strictly defined |
Version lifecycle (End of Fix and End of Support), ticket types, and how to send logs are in the enterprise support guide.
Open a request
Sign in at the support portal. New to Gluesync and not yet a customer? Talk to the team first.